DELIVERY POLICY

Last Updated: October 10, 2026

At Luxevantoria, we provide logo design services and digital creative products designed to help businesses establish a distinctive visual identity. This Delivery Policy explains how orders are processed and how digital products and design deliverables are provided to our customers.

1. Digital Delivery

Luxevantoria primarily offers digital products and logo design services. We do not ship physical products unless a specific product listing explicitly states otherwise.

Depending on the package purchased, your digital deliverables may be provided through email, downloadable files, or another electronic delivery method communicated to you.

No physical shipping address is required for digital delivery unless it is necessary for billing, verification, or another legitimate business purpose.

2. Order Processing

After you complete your purchase, you will receive an order confirmation by email, provided that a valid email address has been supplied and the confirmation can be delivered successfully.

Our team will review your order and determine the next steps based on the product or service purchased.

For personalized logo design packages, we may contact you to request additional information, including your business name, preferred design style, color preferences, or other creative requirements.

Order processing times may vary depending on the package, project complexity, and the information required to begin the work.

3. Design and Delivery Timeframes

Delivery times depend on the specific product or package purchased.

If a delivery timeframe is stated on the relevant product page, that timeframe will serve as the primary reference for the expected delivery.

For personalized design services, the delivery period may depend on:

• The complexity of the project.
• The availability of the information required to begin.
• The scope of the selected package.
• The number of revisions included in the package.
• The time needed to review customer feedback and prepare final files.

We make reasonable efforts to deliver orders within the communicated timeframe. If an unexpected delay occurs, we will make reasonable efforts to notify you.

Any delivery estimate is an estimate unless a specific binding delivery commitment has been expressly agreed upon.

4. Delivery Methods

Depending on the package purchased, we may deliver your files through:

• Email attachments.
• Secure download links.
• Electronic file-sharing services.
• Other digital delivery methods communicated to you.

The available file formats and deliverables will depend on the package description and the terms applicable to your order.

Please check your inbox, spam folder, and promotions folder if you cannot locate a delivery email.

5. Customer Responsibilities

To help us process and deliver your order successfully, please ensure that:

• Your email address is accurate and accessible.
• Your contact information is up to date.
• You provide the information reasonably required for your project.
• You review any design previews and respond to requests for feedback in a timely manner.
• You have compatible software or tools to open the file formats included in your package.

Delays caused by missing information, incorrect contact details, or delayed customer feedback may affect the expected completion date.

6. Delivery Confirmation

For digital orders, delivery may be confirmed through an email notification, a download link, or another electronic communication.

If you have not received your order within the timeframe communicated for your purchase, please contact us so we can investigate.

We will make reasonable efforts to resolve delivery issues and provide access to the purchased deliverables where appropriate.

7. Download Issues and Technical Problems

If you experience difficulty accessing, downloading, or opening your digital files, please contact our support team.

When contacting us, include your order number, the email address used at checkout, and a description of the issue.

Where reasonably possible, we will assist you with accessing the files or provide an appropriate alternative delivery method.

8. Revisions and Final Deliverables

For logo design packages that include revisions, previews and revision requests may form part of the delivery process.

Final files will be provided in accordance with the deliverables described in your purchased package.

The number of revisions, available file formats, and scope of design adjustments may vary between packages.

Requests outside the scope of the original purchase may require additional fees or a separate agreement.

9. Delivery Fees

Because our standard products and services are delivered digitally, no physical shipping fees apply to those orders.

If a particular product includes physical delivery or another service subject to an additional fee, the applicable charges and conditions will be communicated before you complete your purchase.

10. Incorrect or Missing Deliverables

If you believe that your order is incomplete, that a file is missing, or that the delivered materials do not correspond to the package purchased, please contact us promptly.

We will review the details of your order and make reasonable efforts to correct any verified delivery issue.

Any resolution will be handled in accordance with the applicable product terms, our Refund Policy, and applicable law.

11. Cancellations and Refunds

Requests to cancel an order or obtain a refund are handled in accordance with our Refund Policy.

Eligibility may depend on the nature of the purchased product, whether personalized work has started, the status of delivery, and applicable consumer protection laws.

Nothing in this Delivery Policy limits any rights that cannot legally be excluded under applicable law.

12. Contact Information

If you have questions about order processing, delivery times, digital downloads, or missing files, please contact us through the contact form on our website.

Business Name: Luxevantoria

Website: Luxevantoria.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for choosing Luxevantoria. We appreciate your trust in our creative services.